FAQ’s
All of your questions, Answered.
Can I cancel my order after it has been placed?
Yes, you can cancel your order, but please note that cancellations can only be made before the cake has been prepared or shipped. Contact our customer support team as soon as possible to initiate the cancellation process.
What happens if I need to change or modify my order?
Changes or modifications to your order may be considered on a case-by-case basis. Please contact our customer support team promptly if you need to make any changes. We will do our best to accommodate your request, depending on the stage of the order process.
Do you offer refunds for cancelled orders?
Yes, we offer refunds for orders that are successfully cancelled before they enter the production or delivery phase. Once the cake has been prepared or shipped, it becomes non-refundable due to its perishable nature.
What if I receive a damaged or incorrect cake?
We take great care in packaging and delivering our cakes to ensure they arrive in perfect condition. However, if you receive a damaged or incorrect cake, please contact our customer support team immediately. We will investigate the issue and work with you to find a suitable resolution.
Can I return or exchange a cake that I have received?
Due to the perishable nature of our products, we do not offer returns or exchanges once the cake has been delivered. However, if you encounter any issues with your order, please reach out to our customer support team, and we will address your concerns to the best of our ability.
